CyRiSo is a young and dynamic cybersecurity consulting company with a focus on as-a-service offerings for the most pressing cybersecurity challenges, such as incident response, information security and data protection, security audits and compliance with standards and norms. The CyRiSo team works across all sectors for small and medium-sized companies. CyRiSo provides local and competent cybersecurity specialists and offers services that are designed for long-term and trusting customer relationships. To strengthen our team, we are looking for the following person to start immediately at our location in Vienna
Service Delivery Manager (m/f/d)
to strengthen our team of consultants.
Your tasks
- Contact for existing customers
- Ensuring a high level of customer satisfaction
- Responsibility for the service processes and the quality of the services provided
- Planning, coordination and monitoring of delivery processes
- Support with sales activities (compilation of services, SLA definition, pricing)
- Management of cooperation partners and subcontractors
- Cross-team communication and collaboration
- Monitoring of service level agreements
- Change management
- Escalation instance for customers
Your profile
- At least 3 years of experience in IT service management, project management, quality management or cyber security consulting
- Basic knowledge of IT and cyber security
- High customer orientation
- High quality awareness
- High ability to work in a team
- Sales affinity
Advantageous
- Training focus on cyber security or professional experience in the field of cyber security consulting
- Basic knowledge of cyber security standards (e.g. ISO27001)
- Basic knowledge of data protection standards (e.g. GDPR)
- Basic knowledge of incident response management
What you can expect
- State of the art equipment
- Up to 15 days of workation per year
- Personal training budget
- Participation in specialist events and conferences
- Annual ticket Wiener Linien
- Various benefits (e.g. purchase discounts)
- Modern office space with canteen use in a prime location in Vienna’s city center
- Long-term position with personal and professional development opportunities in an appreciative working environment
- Flexible working time models with the option of working from home
The minimum annual basic salary for this position is EUR 40,440.36 gross on a full-time basis in accordance with the collective agreement. Depending on your qualifications and experience, we naturally offer an overpayment in line with the market as well as additional bonuses. Have we piqued your interest? Then please send us your detailed application documents with the reference “CyRiSo Service Delivery Manager” to career@cyriso.at